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FAQ

Placing an Order

How does the shopping cart work?
What happens when an item is out of stock?

Tracking an Order

How long does it take to receive my order?
How do I know if my order shipped?
What if I don’t get an order/shipping confirmation?
What happens if I don’t get my order when I expected to receive it?

Shipping Information

What are my shipping options?

Payment Information

What are my payment options?
When paying with a credit card, at what point does SkinBar.com charge my credit card account?

Refer A Friend Reward

What is Refer-A-Friend Reward?

Loyalty Reward

What is Loyalty Reward?

Using SB Reward Points

When can I use my SB Reward Point?
How do I redeem my SB Reward Point?
Does my SB Reward Point expire?

Returns

What is SkinBar's return policy?
Can I make an exchange?
What if I have a problem with my order?

Your Account

How do I create an account?
How do I change my billing/shipping address?
Can I reset my password?

Staying Informed

What are your special offers?

Placing an Order

How does the shopping cart work?
Each time you add an item to your cart, you will be taken to the shopping cart page. From the shopping cart page you can choose to either Continue Shopping or to proceed to Secure Checkout.

  1. The Secure Checkout will take you through steps to enter a promotional code, choose your shipping method and shipping address.
    • If you’re a first time customer, you’ll be asked for information to establish your SkinBar.com customer account.
    • If you’re a returning customer, you’ll be asked for your email address and password.
  2. Once you review the order and enter your payment information, you will be prompted to place your order.
  3. We suggest that you print a copy of the order confirmation page for your records.

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What happens when an item is out of stock?
We do our best to keep items in stock, but cannot always predict when an item will become highly sought after or when a shipment to our warehouse will be delayed.

For Singapore: All in-stock items from your order will ship immediately. Any out-of-stock items will ship once they become available, typically within 7 business days. There are no additional shipping charges. If you need further assistance, contact Customer Support at service@skinbar.com.sg. Include your order number and email address associated with your SkinBar.com account. A customer support representative will help you within one business day.

For Outside Singapore: We’ll notify you via email if an item from your order is out-of-stock. Do nothing and your complete order will ship as soon as the out-of-stock item becomes available. Out-of-stock items typically ship within 5 business days. If you prefer to cancel the out-of-stock item, contact Customer Support at service@skinbar.com.sg. Include your order number and email address associated with your SkinBar account. A customer support representative will help you within one business day.

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Tracking an Order

How long does it take to receive my order?
All orders shipped by courier company, you can expect delivery in:

  • 1-3 business days for Singapore customers
  • 3-5 business days for Outside Singapore

View shipping details and rates.

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How do I know if my order shipped?
As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure SkinBar emails are not blocked by your provider’s filter, you may also want to add service@skinbar.com.sg to your email address book. You can also go to your SkinBar.com.sg My Account page to find order details including shipping dates and tracking numbers.

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What if I don’t get an order/shipping confirmation?
Check your SPAM folder. Sometimes SkinBar emails are blocked by your provider’s filter. To keep this from occurring, add service@skinbar.com.sg to your email address book.

If this isn’t the problem, contact Customer Support at service@skinbar.com.sg. Include your concern, order number and the email address associated with your SkinBar account. A customer support representative will assist you within one business day.

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What happens if I don’t get my order when I expected to receive it?
Singapore orders are received in 1 – 3 business days.

Most overseas orders are received within 3-5 business days from the time they ship. There can be exceptions due to unforeseen events. We ask that you allow up to a total of 7 days for delivery from the time you receive your shipping confirmation. You can view our standard delivery information here.

If you still haven’t received your order, we’ll help track it down and make sure that you get your order as quickly as possible. Contact Customer Service at service@skinbar.com.sg. Include your order number and email address associated with your SkinBar account.  A customer support representative will help you within one business day.

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Shipping Information

What are my shipping options?
We offer:

Singapore orders

  • Complimentary door to door delivery service for order above S$80.  A flat rate S$6 is charged otherwise.

Outside Singapore orders

  • FedEx/ TNT/ DHL – international economy

View shipping details and rates.

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Payment Information

What are my payment options?
We accept the following payment methods:

  • PayPal (e.g. Visa, Master, American Express)

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When paying with a credit card, at what point does SkinBar charge my credit card account?
For regular orders, and when setting up an Automatic Shipments order, your credit card is charged at the time that you submit your order.

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Refer A Friend Rewards

What is Refer A Friend Rewards?
Share SkinBar with your friends!  You’ll earn 5 SB Reward Points (equivalent to S$5) for each and every new customer who accepts your invitation and starts shopping with us

See details.

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Loyalty Reward

What is Loyalty Reward?

Earn 1 SB Reward Point (equivalent to S$1) for every S$20 spent on any product(s).

See details.

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Using SB Reward Points

When can I use my SB Reward Point?

Once you receive your Reward Point, it is immediately valid for any new purchase.

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How do I redeem my SB Reward Point?

Each point can be used for S$1 off your next purchase. You can choose to redeem as many or as little points as you wish.

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Does my SB Reward Point expire?

Yes. All SB Reward Points are valid for 365 days.  For example, points issued on 1st May 2011 will be expired on 30th April 2012, unless otherwise stated.
Please check the expiry date of your points from “My Account”.

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Returns

What is SkinBar's return policy?
Your satisfaction is important to us. If you’re not happy with any product, return it within 10 days.

View detailed Returns Policy

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Can I make an exchange?
We cannot exchange products for anything other than the originally purchased product.

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What if I have a problem with my order
We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at service@skinbar.com.sg.

When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please email to service@skinbar.com.sg.  Please be sure to keep the box, packaging materials, and the damaged items for inspection. If this is not done, we are not responsible to replace the damaged items.

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Your Account

How do I create an account?
Accounts are created as soon as you place one or more items in your shopping bag and proceed to “Secured Checkout.” The personal information you enter establishes your account. Whenever you shop, use this email address and password to sign into your account.

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How do I change my billing/shipping address?
You have the opportunity to update your personal information during checkout, including billing and shipping addresses. Review the information carefully for accuracy. Once you submit your order, it is processed right away and we are not able to make changes.

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Can I reset my password?
You can change your password any time. Select “My Account” near the top of any SkinBar.com webpage and enter your email address and password to access your account information. Under “Account Changes” click the “Edit My Account” Button to make updates.

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Staying Informed

What are your special offers?
SkinBar.com.sg offers special promotions for many of the products we carry. Special promotions change periodically. While shopping, you can select the “Special” link located at the left of many of our pages.